Frequently Asked Questions

Complimentary standard shipping is available on eligible U.S. orders over $150. Orders below that threshold ship for $10. Larger or heavier items may carry an additional handling fee, which will be shown at checkout.

Yes. Select items may ship directly from our brand partners to ensure faster and more accurate fulfillment. These pieces are still ordered through The Andrew Collective, and our team remains your point of contact for questions, tracking, returns, and support.

For certain Del Toro items, fulfillment may be handled directly by Del Toro while customer support remains coordinated through The Andrew Collective.

Orders are typically processed within 48 hours. Delivery via FedEx usually arrives within 3-5 business days in the continental United States.

If you order an item marked Pre-Order or Made-to-Order, the timeline noted on the product page applies.

International shipping is available by request. To place an international order, contact us at info@theandrewcollective.com.

You will receive a tracking number by email as soon as your order ships. If it has not appeared within 48 hours of ordering, check your spam folder first, then contact us at info@theandrewcollective.com.

Please contact us at info@theandrewcollective.com with your order number as soon as possible. Once a parcel has left our studio, we are unable to cancel it and the order becomes subject to our return policy.

We accept returns on unworn, unwashed merchandise with original tags and packaging within 14 days of delivery. The following are final sale and not eligible for return or exchange: items marked Final Sale, made-to-order pieces, customized goods, limited editions and collaborations, framed prints, and grooming or personal-care items.

Returns are subject to a flat $10 return-shipping deduction. If you choose store credit, the fee is waived.

We offer free exchanges within the United States. Email info@theandrewcollective.com with your order number in the subject line and we will send a prepaid label. Once we receive your return, we will ship the new size or color. If the piece you want is no longer available, we will issue store credit.

At this time, we do not accept international returns.

To begin a return, email info@theandrewcollective.com with your order number in the subject line.

We are a curated menswear and lifestyle shop based in Los Angeles. We work with a focused roster of independent makers to build a wardrobe and a home worth keeping: apparel, accessories, books, objects, and the occasional piece we could not resist.

We choose the way we would choose for our own closet or home: by looking for makers with real craftsmanship, restraint, longevity, and a point of view we trust. If something will not still feel right in five years, it does not make the cut.

You will find that same thinking carried through The Andrew Itinerary, where product, travel, hospitality, and culture connect into one editorial world.

Our roster includes, among others, Craighill, Del Toro, Save Khaki United, and Common Market. We add new houses sparingly and only when they earn a place.

Yes. Every piece is sourced directly from the brand or an authorized distributor. We do not deal in seconds, gray-market goods, or reseller stock.

It varies by maker. Many of our American brands manufacture in the United States, while others source globally, including Italian leather, Japanese cotton, and Portuguese knitwear. Product pages note country of origin and, when available, workshop or mill details.

Most pieces are cut to industry-standard sizing and fit a wide range of bodies well. If you have questions about a specific item, contact us before ordering. For alterations after purchase, your local tailor is the best next step.

Visa, Mastercard, American Express, Discover, and most major debit cards. We also accept Apple Pay, Google Pay, Shop Pay, and PayPal at checkout.

Yes. Checkout runs on Shopify's PCI-compliant infrastructure with TLS encryption end to end. We never see or store your full card number.

Yes. Digital gift cards are available in multiple denominations, delivered by email, and redeemable on eligible items in the shop. Buy a gift card.

Once your return reaches us, please allow 5-7 business days for inspection and processing. Refunds are issued to the original payment method, and depending on your bank, may take an additional 5-7 business days to appear.

We do not offer price adjustments after purchase. Sale prices and promotional codes apply only during the stated offer period and cannot be applied retroactively.

Brian Andrew, founder, based in Los Angeles. The Collective grew out of a personal practice of looking for the best version of every object and building a shop around that point of view.

Los Angeles, California. We ship from our studio here.

Not yet. The Andrew Collective currently operates online, with plans for a permanent flagship and selective in-person experiences over time.

For all inquiries, email info@theandrewcollective.com.

We aim to reply within one business day.

The Andrew Collective is committed to making the site usable for everyone, including visitors using assistive technology. If anything on the site is difficult to use, email info@theandrewcollective.com and we will help you complete what you came to do.

Yes. Email info@theandrewcollective.com with the product, size, and any details about what is not working, and we will either fix the issue or help place the order.

By email at info@theandrewcollective.com, Monday through Friday. We typically reply within one business day.